Terms & Conditions
- Courier X reserves the right to decline an order at our discretion, and to discontinue access to our services at any time without notice.
- All delivery orders must be legal products, not in contradiction to any local, state, provincial, federal or international laws. Courier X will not deliver any packages deemed illegal, and maintains the right to contact the proper authorities. Other non-deliverable products include dangerous goods or hazardous materials, firearms, live animals.
- To create a valid delivery order, client must be 18 years of age or older and must follow the guidelines outlined on the Courier X website, or in some instances make other arrangements agreed upon by Courier X prior to delivery being made.
- No shipment should be made without prior confirmation by Courier X either by notification in the order form, or by recognized means of confirmation by a Courier X personnel that is agreed upon by both parties. Courier X is not liable, financially or otherwise, for delivery without confirmation of order.
- Courier X does not provide protection for the transportation of products that require protection from the heat or cold. Items that require such protection will be transported at the shipper’s risk of damage by exposure to heat or cold conditions.
- It is up to the client or agent responsible for shipping product to ensure that the product is properly packaged. Courier X does not accept responsibility for any products damaged due to poor packaging by client or shipper. Furthermore, Courier X reserves the right to refuse products they consider improperly packaged without liability to deliver package on time. Refunds will not be issued for improperly packaged products.
- Courier X reserves the right to inspect any package we are solicited to deliver if we deem the package may be in opposition to stated terms and conditions. Inspection includes opening packages to verify contents are as the client stated when processing order.
- Courier X reserves the right to cancel an order at any time. If Courier X takes the initiative to cancel an already placed order, then Courier X will refund funds to the client that placed the order.
- If client cancels order after Courier X has already made arrangements to dispatch driver or while driver is in the process of delivery, then client is still responsible for the payment of order processed. Client will then have to place another order for delivery and again pay for specified order, even if order is for delivery of the same item.
- Courier X drivers will not wait more than 10 minutes upon reaching pickup or delivery destinations unless otherwise agreed upon by all parties prior to driver being sent out. Courier X will attempt to contact client or delivery location by phone. If no contact is made, additional charges will be added to initial order cost.
- Clients must give accurate delivery data in order for Courier X to properly perform their delivery service. Client is liable for any inaccurate information and will be charged for any additional costs incurred by Courier X for inaccurate information.
- In such cases when Courier X is asked to redirect the delivery, they will do so at their own discretion for an additional cost. Courier X reserves the right to decline any request to redirect to any address not given prior to driver being dispatched.
- If Courier X is unable to deliver a shipment, Courier X will contact the client to notify them of circumstance surrounding failed delivery attempt. Courier X will attempt to deliver the package again for a fee if client was partly responsible for failed delivery attempt. If Courier X failed in its duties to deliver the package and the circumstances surrounding this failed attempt was not sufficient or critical as agreed by both parties, then Courier X will attempt to deliver package at no cost.
- Courier X is under no obligation to provide additional manpower separate from the assigned driver to load or carry item. It is the sole responsibility of the client to ensure that all measures are taken and all resources made available for the loading of the package or item.
- Courier X does not offer general refunds for failure of delivery. Refunds are assessed on a case by case basis and are dependent on several factors that may include (but not limited to) order processing, client not being available when driver arrives at pickup destination, natural disasters or other inclement weather, along with other circumstances already outlined in these terms and conditions.
- Method of payment must be agreed upon prior to any driver being dispatched. Any method of payment other than invoice or through online system must be agreed upon by Courier X and client prior to driver being dispatched.
- Courier X guarantees on time shipment of an item, unless circumstances outside of the control of Courier X interrupts such delivery. In such cases where Courier X fails to meet delivery standards, being on time with item in sound condition, then a credit will be applied to client’s next order. All conditions as outlined in these terms must be followed by client for any claim of failure to be on time is made.
- If a delivery is marked as ‘shipper unavailable,’ or when a driver is at a delivery pick-up location and unable to obtain the package, the client is deemed liable. The client will be charged the total amount for this delivery. It is the client’s responsibility to ensure that once an order is placed, it is ready for pick-up, and the shipper is available at the location to hand over the package.
- It is up to the customer to retain a copy, image, or scan of any important documents being delivered by Courier X. Liability for each package is limited to $100. Claim forms are available when completing delivery order with Courier X.
