1. Service Agreement
By placing an order with Courier X, you agree to these Terms & Conditions. Courier X provides same-day delivery services within its available service areas and service levels.
2. Accurate Information
Customers are responsible for providing accurate pickup and delivery addresses, recipient names, phone numbers, package information, and delivery instructions. Courier X is not responsible for issues caused by incorrect or incomplete information.
3. Pricing & Billing
Delivery rates are based on the selected service, package size, delivery zone, distance, and any applicable additional services or charges. Orders may be invoiced periodically unless otherwise agreed.
4. Additional Delivery Services
Additional charges may apply for signature-required delivery, age verification, ID verification, hand-to-recipient delivery, or other special delivery instructions.
5. Recipient Unavailable
For orders requiring a signature, age verification, ID verification, or hand-to-recipient delivery, the driver will contact the recipient and make reasonable attempts to complete the delivery.
If the recipient cannot be reached, the package may be left at the delivery address with proof of delivery, including a delivery photo, unless the Sender has specifically instructed Courier X to return the package.
6. Return-to-Sender / Store
If the Sender requests that a package be returned to the pickup location or store, additional return charges will apply, calculated based on the applicable distance and service requirements.
7. Package Coverage
Packages are covered for loss or physical damage up to a maximum content value of $100 CAD per package, subject to investigation and these Terms & Conditions. Claims exceeding this amount are not covered unless additional coverage has been agreed to in writing.
8. Packaging
The Sender is responsible for ensuring packages are properly sealed, secured, and packaged for transportation. Courier X is not responsible for damage caused by inadequate or improper packaging.
9. Prohibited Items
Illegal goods, hazardous materials, improperly packaged perishables, and items exceeding Courier X’s applicable size or weight limits are prohibited. Courier X reserves the right to refuse any shipment that cannot be safely or legally transported.
10. Delivery Times
Courier X provides same-day delivery according to the selected service level. Delivery times may be affected by traffic, weather, road conditions, recipient availability, or other operational circumstances.
11. Delays Beyond Our Control
Courier X is not responsible for delays caused by circumstances beyond its reasonable control, including severe weather, unsafe road conditions, accidents, traffic incidents, road closures, emergencies, or other unforeseen events. We will make reasonable efforts to complete the delivery as soon as possible.
12. Proof of Delivery
Courier X may use delivery photographs, recipient names, signatures, timestamps, GPS/location information, or other electronic records as proof of delivery.
13. Incorrect Delivery Address
The Sender is responsible for providing the correct delivery address. If an incorrect address is provided by the Sender or Customer, additional charges may apply and Courier X is not responsible for resulting delays or losses.
If Courier X delivers a package to the wrong address due to an error on our part and is unable to retrieve it, compensation may be considered following an investigation, subject to the applicable $100 maximum coverage.
14. Lost, Stolen & Unrecoverable Packages
Courier X will take reasonable measures to safeguard shipments while they are in our possession. Courier X is not responsible for packages lost, stolen, or otherwise unrecoverable due to circumstances beyond our reasonable control. Any eligible claim remains subject to the applicable coverage limit.
15. Liability & Applicable Law
To the extent permitted by applicable law, Courier X’s liability is limited to the applicable package coverage described above. Courier X is not responsible for indirect or consequential losses arising from delayed, lost, stolen, damaged, or misdelivered packages.
Nothing in these Terms & Conditions limits any rights or liabilities that cannot legally be excluded under applicable law.
Last updated: June 2026